Dokumentation
Find vejledninger, brugermanualer og SLA information for alle Greenland Pay produkter og tjenester.
Brugervejledninger
Detaljerede guides og manualer til alle vores produkter og tjenester.
Administrator vejledning
Denne guide hjælper administratorer med at opsætte Point-of-Sale systemet effektivt. Den indeholder trin-for-trin instruktioner til alle admin-opgaver og brug af Yonoton Management Tool.
Besøg dokumentationKassemedarbejder vejledning
Denne guide hjælper kassemedarbejdere med at bruge PoS systemet effektivt. Den indeholder alle kassemedarbejder-opgaver. Bemærk: administratorer har fuld adgang til alle kassemedarbejderfunktioner.
Besøg dokumentationMerchant Portal håndbog
Vejledning til Merchant Portal – en webtjeneste der giver dig adgang til salgsstatistikker, korttransaktioner, aftaleoversigt og dokumenter. Tilgængelig på dansk.
Åbn PDFAktivering af Merchant Portal
Trin-for-trin guide til, hvordan du aktiverer din merchant-konto første gang i Merchant Portal. Inkluderer opsætning af Google/Microsoft Authenticator.
Åbn PDFSoftpay app vejledning
Komplet brugerguide til Softpay appen. Lær, hvordan du checker enhedskrav, logger ind, gennemfører transaktioner, annullerer betalinger og ser daglige rapporter.
Åbn PDFSoftpay fejlkoder
Her kan du se hvad de forskellige fejlkoder betyder og hvad du skal gøre.
De mest almindelige behandlingsfejl/-beskeder i Softpay.
| Fejlkode | Response / Besked | Beskrivelse | Handling | Kategori |
|---|---|---|---|---|
| T.12500.-4816 (Nets: 12d0) | INVALID_MERCHANT | Invalid merchant | Transaction was declined by the acquirer and only they can help to investigate. | Configuration at Softpay or Acquirer |
| T.12500.-4688 (Nets: 1250) | INCORRECT_AMOUNT | Incorrect amount | Make sure that a valid amount is used for the transaction. | Configuration at Softpay or Acquirer |
| T.12500.-304 (Elavon: 130) | INVALID_TERMINAL | Terminal or Device id is invalid/unknown | The TID provided by Elavon is invalid. A new terminal with a new TID needs to be created. | Configuration at Softpay or Acquirer |
| T.12500.-256 (Elavon: 100) T.12500.-5 (Valitor/Rapyd/Paycore/SIA: 5) | DO_NOT_HONOR | Do not honor | Transaction was declined by the acquirer. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4786 (Nets: 12b2) | REFERRAL | Refer to card issuer | Transaction was declined by the acquirer. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4864 (Nets: 1300) | IDENTICAL_PURCHASE | Identical purchase | Transaction was declined. Restart and use another card or try again later with the same card. | Cardholder/issuer |
| T.12500.-5376 (Nets: 1500) | CAPTURE | Capture card | Capture card. | Cardholder/issuer |
| T.12500.-117 (Valitor/Rapyd/Paycore/SIA: 75) T.12500.-4800 (Nets: 12c0) | PIN_TRIES_EXCEEDED | Allowable number of PIN tries exceeded | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4672 (Nets: 1240) | CARD_EXPIRED | Card expired | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4832 (Nets: 12e0) T.12500.-4833 (Nets: 12e1) | CARD_UNKNOWN | Unknown card | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-97 (Paycore: 61) | WITHDRAWAL_LIMIT | Exceeds withdrawal limit | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4704 (Nets: 1260) T.12500.-81 (Valitor/Rapyd/Paycore/SIA: 51) T.12500.-312 (Elavon: 138) | INSUFFICIENT_FUNDS | Insufficient funds | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-87 (Valitor/Rapyd/Paycore/SIA: 57) | TRX_NOT_PERMITTED | Transaction not permitted to cardholder | Transaction was declined. Restart the transaction and use another card. | Cardholder/issuer |
| T.12500.-4720 (Nets: 1270) | SUSPECTED_FRAUD | Suspected fraud | – | Cardholder/issuer |
| T.12500.5000 | OFFLINE | Generic error code. May be: card declined transaction. | Use another card. | Cardholder/issuer |
| T.12500.-4792 (Nets: 12b8) | SECURITY_VIOLATION | Security violation | Contact processor. | Cardholder/issuer |
| T.12500.-6161 (Nets: 1811) | TECHNICAL_FAILURE | Technical failure | Use another card. | Cardholder/issuer |
| T.12500.-4608 (Nets: 1200) | DECLINED | Declined | Contact processor. | Cardholder/issuer |
| T.12500.-4609 (Nets: 1201) | DECLINED | Declined | Use another card. | Cardholder/issuer |
| T.12500.-5636 (Nets: 1604) T.12500.-5644 (Nets: 160c) | TRY_AGAIN | Try again | Transaction declined. Most likely a temporary technical issue. Restart and try again. | Cardholder/issuer |
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